Booking / Service Policy

Last updated: September 2026

This page provides a simple framework until Masons Cleaning Squad confirms its final booking, deposit, cancellation and service policies.

Booking confirmation

A website enquiry is a request for contact or quotation. A cleaning appointment should only be treated as confirmed once Masons Cleaning Squad has agreed the service, date/time and any applicable price or terms.

Access

Customers should ensure agreed access to the property or premises is available at the arranged time.

Changes and cancellations

If you need to change an agreed appointment, contact Masons Cleaning Squad as soon as reasonably possible. No cancellation fee or notice period is stated on this site because none has been supplied by the business.

Commercial work

Commercial cleaning may require a separate written scope, site requirements or contract depending on the arrangement.